StreamFlux (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, website visitors, and users of our services.
1. Information that we collect
We do not collect your data unless you give us your data.
1.1. When you submit the contact form, we collect the information you enter: your name, email address, and anything else you choose to include, such as your stream or channel link, budget range, and project details. We do not require an account, and we do not run analytics or advertising trackers on this site.
1.2. If you engage StreamFlux for a project, we also hold the contact and billing details needed to deliver that work and invoice you (for example, your name, email, and any billing address), for as long as needed for that engagement and our accounting obligations afterward. The legal basis for this is performance of a contract with you.
2. How we use your information
2.1. Any information used to us will be collected and used to:
2.1.1 Provide and Manage the services that StreamFlux Provide. See 1.1 of Terms & Service.
2.1.2. Process payments and issue invoices.
2.1.3. Improve our services, website, and workflows.
2.1.4. Comply with any legal obligations.
2.2. We do not sell, rent, or share your information with third parties for marketing. We may share your information with:
2.2.1. Service providers (e.g., payment processors, hosting providers).
2.2.1. Legal authorities if required by law.
**2.2.1.**Business partners with your explicit consent.
3. where your data is sent
We like to stay transparent, so we will tell you where your Data goes.
3.1. Submissions are sent by email through our SMTP mail provider to reach our inbox. That provider processes the message only to deliver it and is not used to store or analyse your data beyond normal email delivery.
3.2. Fonts and any images (including case study clients' public Twitch profile pictures) are served directly from this site rather than loaded from Google, Twitch, or any other third party, so visiting this site does not send your browser's information to those companies.
4. data security
4.1. We take reasonable steps to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
4.2. Enquiry emails are kept for as long as reasonably needed to respond to you and, where a project goes ahead, for the duration of that working relationship plus a reasonable period afterward for reference and accounting purposes.
4.3. You can ask us to delete your enquiry or data as legally able, at any time.
6. Your rights
6.1. Depending on your jurisdiction, you may have the right to:
6.1.1. Access, correct, or delete your personal information.
6.1.2. Object to or restrict certain processing activities.
6.1.3. Request data portability.
6.2. To exercise these rights, you can contact us at hello@streamflux.co.uk... You also retain the right to lodge a complaint with the UK Information Comissioner's Office (ICO) if you believe your data has been mishandled.
This section outlines Website-Specific information.
7. case studies
If you appear on this site as a past client (name, project description, and public Twitch profile picture), that is published with your knowledge as part of an ongoing working relationship, for StreamFlux's legitimate interest in showcasing its work. You can ask to have your case study or listing removed or amended at any time by emailing us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please exercise caution when browsing the internet.
9. your Cookies (no, not the food)
This site does not use tracking, analytics, or advertising cookies, and does not ask for cookie consent because there is nothing non-essential to consent to.
The only cookies this site can set are strictly necessary ones tied to the admin login (used solely by StreamFlux staff, not visitors), which GDPR and UK privacy law exempt from consent requirements because the site cannot function as intended without them.
10. Changes to this policy
If this policy changes, the updated version will be posted on this page with a new "last updated" date.
11. Contact
Questions about this policy or your data can be sent to hello@streamflux.co.uk.